Difficult conversations are a fact of organisational life and the ones we are most likely to postpone and even downright avoid if we can. Why? Because they feel difficult. And often our expectation that they’ll be difficult adds to the challenge of getting on with it.
Sure it’s tough telling a colleague they aren’t cutting it performance-wise, or their behaviour is unacceptable, or inappropriate or unappreciated, or that they have made a costly mistake or contravened safety regulations. Yet addressing these conversations is vital to our performance.
This one-day master class helps participants overcome any trepidation or avoidance…sharing tools and approaches to deliver positive outcomes and build confidence.