Have you ever considered what it could look like to be truly joyful in your work. What if those who lead were committed to cultivating a joyful workplace. Joy isn’t a word we often hear associated with the world of work. In fact, so often it’s the opposite – sometimes a huge sigh, for others...
I’ve spent over 40 years in the service industry, and this is both a blessing and at times a curse. It means that I’m acutely aware of the principles behind excellent service and the importance of the customer, and it also means that service failures I encounter along the way are tricky to tolerate. However,...
Though I don’t imagine President Biden fetched the items from storage himself it was interesting to note the leaders he reintroduced to the Oval Office on day one – busts of Martin Luther King Jr, Rosa Parks and Robert F Kennedy, all prime movers in Civil Rights. The portraits of George Washington and Abraham Lincoln...