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Relationship building

Character is found in quiet actions not grand gestures

As leaders we’re accustomed to the set pieces – the presentations, all-company briefings, big decisions – actions that are ‘on-show’ and probably being rated by those we lead. We know too that leadership isn’t performance. The stuff that happens in the background also has an impact on the culture we’re creating…the character of the organisation...

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Computer says no

I’ve had a few technology challenges this week, more specifically getting help with systems that won’t talk to each other. The frustration isn’t just with the systems, rather the lack of access to a real human being for a support conversation. We’ve all been there. Contrast this with a late delivery and several redirects to...

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Being connected

Last week I had a day in London with 3 separate face to face meetings…and I have to say it was a treat! Nothing noteworthy there you might say but for me there was. It was powerful. Being ‘out there’ – away from the laptop screen – seeing and being with real people. Why? Because...

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