For much of our lives we are focused on fulfilling our potential as individuals. We are taught to express our physical and intellectual talents especially. If we are lucky, we may be supported to express and fulfil our desires, our love and our ideals. Over time, we hopefully come to a place where we have...
I’ve spent over 40 years in the service industry, and this is both a blessing and at times a curse. It means that I’m acutely aware of the principles behind excellent service and the importance of the customer, and it also means that service failures I encounter along the way are tricky to tolerate. However,...
This week saw the inauguration of the 46th President of the USA and whilst the inauguration ceremony wasn’t what we have seen before it retained key anchor points of ritual and ceremony. The presence of former Presidents, the swearing in on the ‘family’ bible, the singing of the National Anthem by a national treasure and...
Though I don’t imagine President Biden fetched the items from storage himself it was interesting to note the leaders he reintroduced to the Oval Office on day one – busts of Martin Luther King Jr, Rosa Parks and Robert F Kennedy, all prime movers in Civil Rights. The portraits of George Washington and Abraham Lincoln...
I was reading an article in the Guardian a while ago reflecting on the need for everyone to move toward a ‘we’ mind-set rather than one of self interest if we are to navigate the global crises facing our world today. Aside from any political motives, it brings to the fore key principles that are...