One of the side effects for many of the prolonged ‘lockdowns’ that I’ve heard mentioned, and indeed notice in myself, is a tendency toward becoming ‘settled’ or institutionalised in non-action. Whether it’s the simple things like getting on a train or plane, going to a restaurant or back to the physical workplace or something bigger...
I’ve spent over 40 years in the service industry, and this is both a blessing and at times a curse. It means that I’m acutely aware of the principles behind excellent service and the importance of the customer, and it also means that service failures I encounter along the way are tricky to tolerate. However,...