The world over we can see conflict from the macro – nations bearing arms against each other, with catastrophic human cost – to the micro – sharp words exchanged between those who know each other, as well as those who don’t. Though the disputed ‘territory’ will be different in each case and the damage substantially...
One of the side effects for many of the prolonged ‘lockdowns’ that I’ve heard mentioned, and indeed notice in myself, is a tendency toward becoming ‘settled’ or institutionalised in non-action. Whether it’s the simple things like getting on a train or plane, going to a restaurant or back to the physical workplace or something bigger...
I’ve spent over 40 years in the service industry, and this is both a blessing and at times a curse. It means that I’m acutely aware of the principles behind excellent service and the importance of the customer, and it also means that service failures I encounter along the way are tricky to tolerate. However,...